FuseSmart - Privacy Policy
Last updated: July 28, 2025
At FuseSmart Electric, your privacy matters. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when interacting with us—whether online, over the phone, or in person.
1. What Information We Collect
When you contact us or use our services, we may collect the following types of personal information:
Contact Information: Name, phone number, email address, mailing address
Project Details: Information you provide about your electrical needs or property
Communications: Emails, texts, or call records for customer service purposes
Website Usage Data: Basic analytics data (e.g., page visits, time on site) through tools like Google Analytics
We only collect information that is necessary to deliver our services or respond to your inquiries.
2. How We Use Your Information
We use the information you provide to:
Respond to your inquiries and provide free estimates
Schedule and perform electrical services
Follow up after your appointment for quality assurance
Send updates, appointment reminders, or service-related messages via email or SMS (only with your consent)
Improve our website and customer experience
We do not sell or rent your personal information to third parties.
3. SMS Communication & Consent
By providing your phone number and choosing to receive text messages, you consent to receive SMS updates from FuseSmart Electric related to:
Appointment confirmations and reminders
Service scheduling or follow-ups
Urgent or time-sensitive updates (e.g., rescheduling due to weather or emergency service notifications)
Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message or contacting us directly.
We will never use SMS for marketing purposes without your explicit opt-in.
FuseSmart Electric Ltd. sends text message updates and responses to customers about pricing and products offered at https://www.fusesmartelectric.ca/.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. FuseSmart Electric Ltd. We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won't share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn't modify our general Privacy Policy, which may govern our relationship with you in other contexts.
4. How Your Information Is Protected
We take data protection seriously. Your information is stored securely and only accessible by authorized FuseSmart Electric team members.
Security measures include:
Secure form submissions (SSL encryption)
Password-protected systems and devices
Limited access to client data
5. Third-Party Services
We may use trusted third-party tools (e.g., Google Analytics, email or SMS platforms) to help us operate our business and website. These providers are only given access to the data necessary to perform their functions and are not permitted to use it for other purposes.
6. Your Rights & Choices
You have the right to:
Request access to the personal information we hold about you
Correct or update your information
Ask us to delete your information (where legally possible)
Withdraw consent for communications—including SMS and email—at any time
To do so, please contact us atservice@fusesmartelectric.ca.
7. Cookies and Website Tracking
Our website may use cookies or tracking pixels to help us understand how visitors use our site. You can disable cookies in your browser settings at any time.
8. Contact Us
If you have any questions about our privacy policy or how your information is handled, please contact:
FuseSmart Electric
Calgary, Alberta, Canada